All orders are processed within one to two business days. Most times within one business day.
We offer the following shipping services.
USPS (United States Postal Service)
-First Class Mail, This is the least expensive shipping method we offer. Normal Delivery time from 3 to 12 business days (In most instances packages arrive within 3 to 5 business days). Includes insurance to your front door, no tracking and no signature on delivery. If you require signature and tracking please use UPS Ground.
-Priority Mail, Medium priced & Very fast. Normal delivery time from 1 to 5 business days (In most instances packages arrive within 1 to 3 business days). Includes insurance to your front door, no tracking and no signature on delivery. If you require signature and tracking please use UPS Ground.
UPS (United Parcel Services)
-UPS Ground, Medium to Higher priced. Detailed Tracking with signature required on receipt. Normal delivery time from 2 to 5 business days. Includes excellent insurance coverage for damaged items. For this reason we use this method (when possible) on all hull and rtr boat orders, even if you select USPS Priority Mail. The reason for this is, that if an item is damaged during shipping the US Post Office has a very complicated and drawn out claims process that would delay resolving damage issues.
Shipping costs are based on total package weight. We add a $3.95 handling charge to each parts order. Boats and hulls may require an additional handling cost based on size of packaging. We do our best to have the website estimate the correct shipping cost, but do to the irregular sizes of boat hulls, this is sometimes difficult.
Larger items like boat hulls or RTR boats will be shipped United Parcel Service (UPS). We guarantee that all the items we ship are delivered to your door step.
If you need your item/items by next day air please email us for details.
Online Credit Card Purchases.
We accept MasterCard, Visa, American Express and Discover Cards. Our secure shopping cart will only send us your billing info and the funds. We are not sent your credit card information. So you do not have to worry about us storing your personal credit card information.
Credit Card by fax or Check or Money Orders by Fax.
Its not a problem if you don't have a credit card or just don't believe in using your credit card online.
International Shipping to most destinations in the world (including Canada).
All orders are processed within one to two business days. Most times within one business day. We offer the following shipping services.
USPS (United States Postal Service)
-Priority Mail, This is the least expensive shipping method we offer. Normal delivery time from 3 to 12 business days. This method is good up to 4 pounds and can fit smaller parts. No tracking and No insurance included with this method. If you require tracking please select USPS Express Mail.
-Express Mail, Medium to Higher priced. Very fast and Includes Tracking. Normal delivery time from 3 to 6 business days. This method is required for orders over $200.00
To estimated your shipping costs, add the items you require to the shopping cart, than click the "check out" button and follow the instructions.
We are not responsible for local taxes and Customs duties. This is added by your governing body once your shipment reaches its destination. Please see your local authorities for more information. Please do not request that we falsify your invoices.
Defective or warranted items must be returned prepaid at your cost. This means the shipping costs of the items being returned to Offshore Electrics must be paid by the customer. Upon inspection we will repair/exchange the item and pay for the return shipping costs of the item back to the customer.
All international payments can be made online using a credit card or www.Paypal.com. To select the method, add the items to your shopping cart, than checkout. At the end you will be able to pick Credit Card or PayPal as the payment method.
* We have had to make a hard choice and exclude some destinations of the world. We may change this on a case by case basis. Email us for info.
Policies and Procedures
Offshore Electrics Inc. has set the following guide lines for Returns.
All items can be returned for a refund if unused and in resalable condition with all instructions within 30days from purchase. Customer must pay for return shipping and 20% restocking fee. Canceled orders will also be charged a 20% restocking fee. The returned merchandise must be in new and unused condition and in its original packaging. Mounting and running fuel through a model engine, installing radio parts in a model, cutting up balsa sheets in kits, installing software or discarding the packing material are some examples of what constitutes used merchandise. We do not accept returns via COD or billed to Offshore Electrics Inc. in any way. No refunds after 30 days.
All outside shipping boxes should be inspected prior to signing UPS/USPS delivery sheet for damage. Any damaged items from shipping, must be brought to the attention of the shipping company and claim should be made.
Most Rc boat problems come from water damage while running your boat. See Tips for Help keeping water out.
Any other problems with items can be straightened out through the forum or email tech support.
All sales are final once the item is used in any way. All warrantees are covered by the manufacturers. Please contact us as a go between if there is a problem contacting the manufacturer.
Any custom made items and parts are not returnable at all. Canceled orders are charged a 20% restocking fee.
Any shipping costs on defective or warranted items must be returned with all shipping costs prepaid at your cost. This includes the shipping costs of the items being returned to us and the items being shipping back to you as replacement.
Please contact us here to obtain an return authorization number before shipping the item to us.
OUR PERSONAL CHECK POLICY
While we attempt to bank-approve personal checks for immediate shipment, this may not always be possible and we may hold your order for 10-12 business days. To ensure that your order is shipped as quickly as possible, please send a money order, certified check or use your credit card. Business checks are treated as regular personal checks. Customers whose checks are returned to us because of non-sufficient funds will be charged $25.00 for handling in addition to the amount of the check. If it becomes necessary for us to use an attorney or collection agency, you will be responsible for all collection fees.
Terms & Conditions
OFFSHORE ELECTRICS INC. TERMS OF SERVICE
Your access to and use of the Offshore Electrics Inc. web site is subject to these Terms of Service, which we may update from time to time. It is your job to periodically review these terms for applicable changes. Your use of this site after we post any changes to these terms constitutes your agreement to those changes. If you have any questions about these terms, you can let us know by contacting us here.
WEB SITE CONTENT
All content on the Offshore Electrics Inc. web site, including art work, graphics, images, screen shots, text, music, digitally downloadable files, trademarks, logos, product and character names, slogans, and the compilation of the foregoing (“Content”) is the property of Offshore Electrics Inc. and its licensors and is protected in the U.S. and internationally under trademark, copyright, and other intellectual property laws. Third party content, including trademarks, trade names, characters, and trademarks and copyrights is the property of the third parties that market or license that content, and is used by Offshore Electrics Inc. subject to license, or subject to the fair use provisions of U.S. trademark law. Users of the Offshore Electrics Inc. web site are expressly forbidden to misuse any Offshore Electrics Inc. content or any third party content that appears on the web site.
You agree not to display or use any Content for any commercial purpose, in any publications, in public performances, in connection with products or services that are not those of Offshore Electrics Inc., in any manner that is likely to cause confusion among consumers, that disparages or discredits Offshore Electrics Inc. and/or its licensors, that dilutes the strength of Offshore Electrics Inc. or its licensors' property, or that otherwise infringes Offshore Electrics Inc. or its licensors' intellectual property rights.
REPRESENTATIONS, WARRANTIES, AND ACKNOWLEDGEMENT
Offshore Electrics Inc. makes no representations about the reliability of the features of the Offshore Electrics Inc. web site, and disclaims all liability in the event of any service failure. You acknowledge that any reliance on such material and/or systems will be at your own risk. Offshore Electrics Inc. makes no representations regarding the amount of time that content on its site will be preserved.
OUR WEB SITE IS PROVIDED ON AN “AS IS, AS AVAILABLE” BASIS. NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THOSE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE MADE WITH RESPECT OT OUR WEB SITE OR ANY INFORMATION OR SOFTWARE THEREIN. UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL OFFSHORE ELECTRICS INC. BE LIABLE FOR ANY INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF OR INABILITY TO USE OUR WEB SITE, NOR SHALL OFFSHORE ELECTRICS INC. BE RESPONSIBLE FOR ANY DAMAGES WHATSOEVER THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE WHETHER OR NOT CAUSED BY EVENTS BEYOND OFFSHORE ELECTRICS INC. REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, COMMUNICATIONS LINE FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO OUR WEB SITE, RECORDS, PROGRAMS, OR SERVICES. IN NO EVENT SHALL OFFSHORE ELECTRICS INC. TOTAL LIABILITY FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED FIVE DOLLARS ($5.00). SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; AS A RESULT, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
You agree to indemnify and hold Offshore Electrics Inc., its parents, subsidiaries, officers, employees, and web site contractors harmless from any claims and expenses, including reasonable attorney’s fees, related to your violation of these Terms of Service or Policies and Procedures, including any abusive or unlawful behavior on the part of you or your dependents, or the infringement of any intellectual property or privacy right of any person.
Both you and Offshore Electrics Inc. acknowledge and agree that no partnership is formed and neither of you nor Offshore Electrics Inc. has the power or the authority to obligate or bind the other.
These Terms of Service will be governed by and construed in accordance with the internal laws of the State of Massachusetts.
LIMITS OF RESPONSIBILITY
Offshore Electrics Inc. accepts no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model. In most cases it is very difficult or impossible to determine whether crash damage was actually due to radio equipment failure or to operator error. Also, we cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components or parts.
Offshore Electrics Inc. contains hyperlinks to other web sites operated by parties other than us. We do not control their web sites and are not responsible for their contents. Surf with caution. Report problems to us.
Offshore Electrics Inc. does not sell or share any of its customers personal information with any other company or marketing agency.. We can't be held liable if a hacker or thief steals any info. We have chosen Paypal as a Secure Shopping Cart.
We may choose to market our products, sale items, newsletters and upcoming releases to prior customers and visitors to our site. If you decide in the future to not participate in this, we will also provide a link to remove yourself from this list. We reserve the right to use your personal information to resolve both credit card disputes and OffshoreElectrics Swap Shop Forum disputes. We reserve the right to forward personal information to authorities or disgruntled parties in these cases.
PRICE AND/OR DESCRIPTION CHANGES
All prices, pictures and descriptions on this site and all other Offshore Electrics Inc. publications are subject to change. Offshore Electrics Inc. maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, Offshore Electrics Inc. reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies.
The contents, media and design are the property of Offshore Electrics Inc. Any dissemination, forwarding, printing, or copying in any form of media is strictly prohibited without consent of Offshore Electrics Inc.
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